Return , Replacement & Refund policy: Your complete shopping satisfaction is our highest Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. We do our best to make sure you never need to use this policy. Please take time to read this before placing your order.
Returns on stitched products are not accepted:The buyer shall inspect the goods immediately upon receipt and shall notify us via email within 24 hours of delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so, the buyer shall be deemed to have accepted the goods. After this period we have the right to refuse a return.
Items must be returned within 7 working days from the date of receipt at buyer's expense. All items must be returned unworn, unsoiled, undamaged and unaltered with original packing , tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked) are not refundable. Please treat the returned item with the same care in which you received it.
If you cannot provide us with a tracking number for the item within 3 working days, we will refuse the return.
Once we receive the returned item, it may be remade or modified to rectify any points of dissatisfaction and then shipped back to you. Payment of the return shipping is the responsibility of the customer. Please do not ship anything back to us until AFTER you have contacted us for our return shipping address and details.
The card processing fees which is 6% is to be deducted in case of any refund.
We offer free shipping that does not mean that shipping company did not charge us. We pay the shipping charges on your behalf. In case of any type of return the shipping charges that we paid will be deducted from the balance amount.
Return Authorization Number:A Return Authorization Number must be requested by email. This number is used by ourselves to process returns and should be entered on the back of the Dispatch Note. When you return any item, you must include the Return Note in your return package. Items returned without a Return Authorization Number will not be eligible for an exchange or refund.
Cash on delivery orders are non refundable:We understand that some times you don't like the product for many reasons and you need to return the dress but due to the complex cash handling procedures , we are not able to offer you the returns for all cash on delivery orders. However we do accepts return for orders paid with online methods like credit/debit cards, net banking or online transfer.
Stitching disclaimer : We rely only on the measurements number provided by you and our tailors stitch your
dress as per these numbers. So please be assure about your size before submitting measurements. We will not
be responsible for any incorrect measurements given by you. We try to stitch exactly same as your
measurements numbers but every person have a different body structure in the same size. Its not always
possible to give 100% fit in the same size hence your dress may need altering to get a perfect fit, we advise you
source a professional and experienced tailor /seamstress to do any alterations. We accepts no liability for any
Color & description disclaimer : The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.
A customer must place an order keeping in mind this minor variation in color or pattern may or may not occur as seen on a computer screen against the actual color and pattern of the outfit received.